At durrydutyfree.com, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below for details on processing times, delivery estimates, and tracking.
1. Order Processing & Dispatch Time
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Dispatch Location: All orders are stored, packed, and dispatched directly from our warehouse in Sydney, Australia.
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Processing Time: Orders are processed and dispatched within 48 hours of purchase (Monday through Friday).
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Weekend & Holiday Policy: Our warehouse is closed on weekends (Saturday & Sunday) and official public holidays. Orders placed on Friday afternoon or during the weekend will be processed on the following business day.
2. Estimated Delivery Time
Once your order has been dispatched from our Sydney warehouse, the estimated shipping times are as follows:
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Standard Delivery: 2 to 4 business days
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Please note: Delivery times are estimates and may occasionally be subject to minor delays caused by postal carrier volume, weather conditions, or remote locations.
3. Order Tracking
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As soon as your package is dispatched from our Sydney warehouse, you will receive a confirmation message/email with a tracking number and tracking link.
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Please allow up to 24 hours for the tracking information to update on the carrier’s system after receiving your dispatch notice.
4. Shipping Address & Contact Information
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Please ensure that your shipping address and contact details (email and phone number) are entered correctly at checkout.
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We cannot be held responsible for delayed or returned packages due to incorrect or incomplete delivery addresses provided by the buyer.
5. Lost, Stolen, or Damaged Packages
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If your parcel arrives damaged or appears to be lost in transit, please report it to our customer support team within 48 hours of delivery (or expected delivery date).
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Please keep all original packaging and photos of the damage so we can assist you with a replacement or claim.
6. Contact Us
If you have any questions regarding your shipment or need assistance with order tracking, please contact us:
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Website: durrydutyfree.com
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WhatsApp Support: +61 403846039
