Privacy Policy
Effective Date: July 2026
Last Updated: July 2026
At DurryDutyFree, we respect your personal privacy and are fully committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, and protect your personal details when you visit our website or make a purchase.
1. Information We Collect
To process your orders and provide customer support, we may collect the following information when you interact with our site:
Personal Information: Name, shipping address, billing address, phone number, and email address.
Order & Transaction Details: Payment status, order history, and items purchased.
Communication History: Messages sent to us via WhatsApp or customer support channels.
Technical Data: IP address, browser type, and device information gathered automatically through cookies to ensure smooth website performance.
2. How We Use Your Information
We use your information strictly for legitimate business purposes, including:
Order Fulfillment: Processing your payments, packing your items, and delivering parcels directly from our local Australian warehouse.
Customer Support: Communicating with you regarding order updates, shipping notifications, and addressing inquiries or return requests via WhatsApp.
Age Verification: Ensuring compliance with local laws regarding legal purchasing age for regulated products.
3. Discrete Packaging & Privacy Assurance
We understand that privacy is paramount when shopping with us.
100% Discrete Outer Packaging: All parcels are packed in plain, unbranded outer mailers with zero mention of product names or retail contents on the shipping label.
No Public Disclosure: Postal handlers and third parties will only see a standard package with delivery address details.
4. Data Sharing & Third-Party Protection
We DO NOT sell, rent, or trade your personal information to third parties.
We only share necessary data with trusted service providers solely for order execution:
Local Logistics Partners: Address and contact details provided to couriers strictly for delivery purposes.
Payment Processors: Encrypted transaction data processed securely through bank-level encrypted payment gateways.
5. Data Security
We implement advanced technical and organizational security measures to keep your personal data safe. All online transactions and personal input fields are protected using SSL encryption technology.
6. Your Rights
You have full control over your personal data. At any time, you can:
Request access to the personal data we hold about you.
Ask us to update, correct, or delete your contact details.
Contact our support team via WhatsApp to exercise any of these privacy rights.
7. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements or operational practices. Any updates will be posted directly on this page.
8. Contact Us
If you have any questions or concerns regarding our privacy practices, please reach out to us directly via WhatsApp or email.
WhatsApp: +1 3022769376
Email: support@durrydutyfree.com